Downloads

There is no shipping charged for items you download.

Books, CDs, paper forms kits

Books, CDs, and any other “physical” items are charged a flat rate for shipping anywhere in Canada:

1. $5.00 for one to three items in a single order (an “item” may be a book or CD kit or forms kit)
2. $1 for every additional item in the same order

Thus, an order for four items would be charged $6.00 for shipping.

Orders are shipped within 48 hours of receiving your order and verifying your credit card. Typically you will receive your order via Canada Post, within 7 to 10 days.

Mixed orders

If you add both download items and physical items (books, for example) to your shopping cart, shipping will only be calculated and charged for the physical items (the ones we ship through the mail).

Replacements

Within 15 days of delivery of a shipment of items you purchased from Self-counsel.com, if books, CDs, floppy disks, or other items purchased were received in damaged condition, you may return such damaged items for replacement.

Please call 1-800-663-3007 to arrange replacement.

Refunds

Within 30 days of delivery of a shipment, you may return any of the following items you purchased from Self-counsel.com, for any reason, for a full refund (we’ll also refund the shipping cost if the return is a result of our error):

• Any book in its original condition.
• Any unopened (still sealed in its original holder) CD or floppy disk product.

We can not accept returns of:

• Any book that is returned more than 30 days after delivery.
• Any book sold at a discount of 40 percent or more (“Sale” or “Special” items).
• Any item that is not in its original condition, is damaged, or is missing parts.
• Downloaded software.

Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

If your return is not due to our error, we will deduct the shipping costs from your refund.

Should you return an order that was placed using a promotional certificate, you will not be refunded for the amount of the certificate, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future purchases.

Arranging Replacements and Refunds

Please telephone our customer service department (1-800-663-3007 Vancouver) to pre-arrange for a replacement or a refund.

Our offices are open from 8:30 a.m. to 5:00 p.m., Pacific Standard Time, weekdays.