About Our Downloads

This page applies to download kits which work with these operating systems:

  • Windows
  • Macintosh OS X (including Lion)
  • GNU/Linux
  • Sun Solaris

In order to purchase a downloadable product on this website you MUST create a basic user account.

Without a user account you will not be able to download the product you purchase!

Your account is where you will be able to download your purchase after payment is made, and where you will have two backups of your purchase stored.

Here is how it works

  1. You create an account on the site. All we need is your name, a valid email address, and a password if you are purchasing a downloadable product (we will need a shipping address if you order a physical product like a book or a forms kit on CD).
  2. Remain logged in to your account and add a downloadable product to your shopping cart.
  3. Click the Checkout button and select a payment method.
  4. After your payment is confirmed, return to your account (log in if you logged out during the payment process).
  5. Use the link to “My Downloadable Products” in your account dashboard to download the item you purchased.

Creating an account

Click on the Log In button at the top of the shop page.

Click on the Create an Account button:

Complete the simple form:

create_an_account_page

You will be logged into your new Account Dashboard. Note the links on the left side — you will use the My Downloadable Products link whenever you purchase a downloadable product. Other buttons let you manage newsletter subscriptions, review orders you have placed, and more.

Account_dashboard_links

Your Privacy

We hate spam and will never sell or make available to anyone else your records unless required to do so by a valid court order. We will use your email address to provide you with receipts and shipping information when you shop in our stores. If you elect to subscribe to one of our newsletters to get new book information and special discount offers, you can always change your subscriptions or remove them through the account dashboard.

Troubleshooting

Please read the following notes which deal with the most common problems our customers report.

Where is my download?

If you are unsure where your downloaded file went, please first look in your Downloads folder. On Windows systems it is usually in your My Documents folder. On the Mac you can open Finder and Downloads will be listed on the left of the screen.

If you still cannot find the file and you are using Windows Vista or Windows 7 and Norton Antivirus, check to see if Norton has quarantined the file. If Norton has quarantined it, have Norton scan the file and once you are satisfied it does not have a virus, tell Norton it is safe. (This is based on some customer service calls where customers reported Norton and the two recent versions of Windows behaving oddly with .zip downloads).

My Download is Corrupted!

Users downloading compressed (ZIP) files with Windows Explorer may see a message that the downloaded file is corrupted. This message is a false alarm! When the download is finished, navigate to your My Documents folder, then to the Downloads folder, and you will find the .ZIP file you downloaded there. You should be able to double-click the file to open it.

My File Won’t Download!

We unfortunately hear this quite often from customers. Here are the most common causes:

In the office

You are downloading at your workplace. Many office network administrators do not allow you to download files (the office network may block them without providing any warning).

At a public facility

You are downloading using a public WiFi or Internet connection. Many of these also do not allow downloads of large files.

At home

You are downloading at home and know there is no firewall or network block — in this case you may be encountering a temporary obstacle which is beyond your and our control: a connection somewhere between your computer and our servers. If your download fails, do not try another one immediately! Wait an hour or two and the problem will likely be repaired.

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