Perfecting the Customer Experience

Ted Topping, co-author of Start & Run a Retail Business, is co-presenting a 3-day workshop at Disneyland in California in November. Ted says, “This is the most engaging, interactive and effective workshop program I have been involved with in more than 25 years in the business.”

More from Ted:

Perfecting the Customer Experience is being held November 8 to 10 in Anaheim, CA. Its subtitle describes the event perfectly: Solid Business Lessons in the Fun Environment of Disneyland®.

This program is ideal for anyone who needs to deliver an engaging customer experience, alone or through a team. It is also a unique chance to learn from J. Jeff Kober, the man who first created and then led many of the world-famous Disney Institute programs that are still in use today.

Although my background is retail, I believe that anyone from any business that serves the public will find this program worthwhile. It is three days of hands-on experiential learning, with program topics that include:

  • Leadership Excellence
  • Understanding the Customer
  • Service Mission
  • Establishing Service Standards
  • Delivery Systems/Application
  • Providing Service Recovery
  • Supporting Employee Excellence
  • Service Experience/Debrief

Details and a brochure can be found on Ted’s website.

Start & Run a Retail Business is in our American and Canadian stores.

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