Ted Topping, co-author of Start & Run a Retail Business, is co-presenting a 3-day workshop at Disneyland in California in November. Ted says, “This is the most engaging, interactive and effective workshop program I have been involved with in more than 25 years in the business.”
More from Ted:
Perfecting the Customer Experience is being held November 8 to 10 in Anaheim, CA. Its subtitle describes the event perfectly: Solid Business Lessons in the Fun Environment of Disneyland®.
This program is ideal for anyone who needs to deliver an engaging customer experience, alone or through a team. It is also a unique chance to learn from J. Jeff Kober, the man who first created and then led many of the world-famous Disney Institute programs that are still in use today.
Although my background is retail, I believe that anyone from any business that serves the public will find this program worthwhile. It is three days of hands-on experiential learning, with program topics that include:
- Leadership Excellence
- Understanding the Customer
- Service Mission
- Establishing Service Standards
- Delivery Systems/Application
- Providing Service Recovery
- Supporting Employee Excellence
- Service Experience/Debrief
Details and a brochure can be found on Ted’s website.